What if any of the products I order are not available?
Customers will be informed via e-mail or phone if any of the products in their order are delayed or on backorder.

How do I cancel an order?
Simply call us at 1-866-789-4424 to advise us you want to cancel your order.

If your product has been shipped you will need to ask for a return authorization # and ship the product back to us…your refund will be sent, minus S&H, once the product has been returned to our Warehouse. (See Return Instructions)

If your product has not shipped. We will return your money minus S&H.

Where do you ship product to?
HoseBeGone ships anywhere in the continental US using USPS Priority Mail. We also ship internationally as long as the US Postal Service delivers Express Mail to your location, we should be able to ship there.

What are your shipping and handling rates?
Shipping and Handling is $14.95 which includes Priority Mail for domestic orders in the US…for each additional order add $7.00 per unit (HBG). For International orders, as long as the US Postal Service delivers Express Mail to your location, we should be able to ship there…orders to Canada are $39.95 for S&H and International orders are $60.95 for S&H…We have reduced shipping costs for multiple orders. All amounts are in US Currency.

Return Policy

How long do I have to return a purchase?
Use the HoseBeGone, if you don’t feel it’s the best thing out there for managing your C-PAP hose while you are sleeping… return it within 30 days and we will refund your money, minus shipping and handling charges. No questions asked! No hassle! We will simply send your money back! We Guarantee it!

How do I make a return?
How: Please call 1-866-789-4424 to request a return authorization number.

Where: Once you have received an authorization number return your product to HoseBeGone.com
C/O Express 1 Fulfillment
113 B Walker Lane
Russellville, KY 42276

Important: Please make sure you include your name, address and Return Authorization number both IN and ON the return box, so we can make sure you are properly refunded your purchase price minus S&H of course, once the package is received in our warehouse.

Are shipping charges refundable?
At HoseBeGone.com we will refund standard shipping and handling charges (from us to you) and priority postage or Ground UPS shipping charges (from you to us) ONLY when due to defect in merchandise. Returns must be complete with parts, accessories, manuals, etc. Products with defects caused by misuse, abuse, accidents, modifications, negligence, failure to read and adhere to the manufacturers recommendations and operating instructions, repairs or attempts at repairs, lack of proper routine maintenance and other causes beyond the control of HoseBeGone.com are not covered in this policy.